Some items in our shop may be offered as pre-orders. This policy explains how cancellations work for those purchases.

Pre-Orders

When you place a pre-order, you are reserving an item that is currently out of stock or in production.

Full payment is collected at checkout. We begin preparing your order right away, including printing your photos in advance, so it can ship as soon as inventory arrives.

Because we are a small, family-run business and each order is made specifically for you, materials and production costs are committed early in the process.

You may request a cancellation before your order has shipped.
However, depending on the stage of production, a partial refund may apply if work has already been completed.

Once your order has shipped, it can no longer be cancelled. Please refer to our Returns Policy for more details.

Custom & Made-to-Order Items

Most of our products are custom printed and made to order using your photos.

Because of this, orders cannot be cancelled or changed once production has started.

If you need to make a change, please contact us as soon as possible after placing your order, and we will always do our best to help.

Need Help?

If you have any questions about your order, feel free to reach out — we’re always happy to help.