Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This return policy does not apply to personalized, customized, made-to-order, or custom printed products that cannot reasonably be resold to another customer.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@evergreenandbirch.ca.

Returns must be sent to:

Evergreen & Birch
PO Box 401
Kingsville, ON
N9Y 2G1
Canada

Items sent back to us without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

You can always contact us with any return questions at contact@evergreenandbirch.ca.

Damages and Issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. We will review the issue and do our best to make it right.

Non-Returnable Items

Certain items cannot be returned, including:

-Personalized, customized, made-to-order, or custom printed products

-Gift cards

-Sale or final sale items

-Products that have been used, damaged after delivery, or are not in their original condition

Please contact us if you have questions about a specific item before placing your order.

Exchanges

The fastest way to get what you want is to return the eligible item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Right of Withdrawal

If your order is being shipped to a consumer in the European Union, you may have the right to cancel or return your order within 14 days after receiving the last item in your order, without giving a reason.

However, this right of withdrawal may not apply to products that are personalized, customized, made to order, or custom printed specifically for you.

To exercise your EU right of withdrawal, you can contact us at contact@evergreenandbirch.ca or use any electronic withdrawal or return function available through our store or your order page.

If you return an eligible product under the EU right of withdrawal, the item should be returned in its original condition and packaging where possible. You may inspect the item as necessary, but you may be responsible for any reduced value if the item has been handled beyond what is necessary to inspect it.

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

For eligible EU withdrawal returns, we will issue the refund within 14 days after we receive the returned goods or receive proof that the goods have been sent back, where applicable.

Refunds

For non-EU returns, we will notify you once we have received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@evergreenandbirch.ca.